Chat and smiley with Etihad Airways on Whatsapp


Chat and smiley with Etihad Airways on Whatsapp

Chat and smiley with Etihad Airways on Whatsapp

The new service, which is the latest element of Etihad Airways' digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline's agents about their flights in a fast, personal, and efficient way.

In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.

Robin Kamark, Etihad Airways Chief Commercial Officer, said: "The new WhatsApp Business solution will provide Etihad Airways' premium guests with immediate contact with the airline, using the very latest technology."


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