South African Airways (SAA), took the fifth slot in this year's 2018 AirHelp Score report, a company that help air passengers around the world secure compensation in cases of delays or cancellations. This comes at a time when South Africa's loss-making state carrier has been undertaking a number of structural changes to ensure profitability.
The rankings, which are based on factors like on-time performance, quality of service (gleaned from public reviews on an array of reliable websites), and a claims-processing score (which reflects how a company handles customer complaints), uses data from the first quarter of this year to rank the 72 international airlines for which the company had statistically significant data.
"South African Airlines has a fantastic claims-processing score," explains Ashley Raiteri, an industry adviser for AirHelp. The airline earned a total score of 8.31 points of a possible 10, and it's also got a good track record of keeping flights on time.